Service Update: Oceans HQ During the Coronavirus Emergency

We know that governments, organisations and individuals around the world depend on OHQ Cloud and our services. We wanted to provide an update on how Oceans HQ is dealing with the Coronavirus emergency.

First, the health and safety of our employees and customers is our top priority. We have implemented a number of sensible policies, including encouraging many employees to work from home. This, however, hasn’t slowed our operations. Our network operations centre (NOC), security operations centre (SOC), and customer support teams will remain fully operational and can do their jobs entirely remote as needed.

Second, we are tracking usage patterns globally. As more people work from home, peak traffic in impacted regions has increased, on average, approximately 10%. In Italy, which has imposed a nationwide quarantine, peak Internet traffic is up 30%. Traffic patterns have also shifted so peak traffic is occurring earlier in the day in impacted regions. None of these traffic changes raise any concern for us. Our network is well provisioned to handle significant spikes in traffic. We have not seen, and do not anticipate, any impact to our network’s performance, reliability, or security globally.

Third, we are monitoring for any changes in cyberthreats. While we have seen more phishing attacks using the Coronavirus as a lure, we have not seen any significant increase in attack traffic or new threats. Again, our SOC remains fully operational and is continuously monitoring for any new security threats that may emerge.

Finally, we recognise that this emergency has put strain on the infrastructure of companies around the world as more employees work from home. The healthy functioning of our economy globally depends on work continuing to get done, even as people need to do that work remotely. If Oceans HQ can do anything to help ensure that happens, we believe it is our duty to do so.

These are challenging times but we want you to know that we stand ready to help however we can. We understand the critical role we play in the functioning of your back-office systems and we are continually humbled by the trust you place in us. Together, we can get through this.